Company documents

Privacy Policy

Background

Loveitts Limited understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://www.loveitts.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

"Account"	means an account required to access and use certain areas and features of Our Site;
"Cookie"	means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and when you use certain features of Our Site. Details of the Cookies used by Our Site are set out below;
"Cookie Law"	means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
"Personal data"	means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means Personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);
"We/Us/Our"	means Loveitts Limited [Seven Stars House, 1 Wheler Road Coventry CV3 4LB. Registered in England and Wales – Company Number 7558151.

Information About Us

Our Site is owned and operated by Loveitts Ltd [Seven Stars House, 1 Wheler Road Coventry CV3 4LB. Registered in England and Wales – Company Number 7558151.

Our VAT number is GB 272 6554 44.

Our Data Protection Officer or Nominated Employee responsible for Company data is Paul Barnes, and can be contacted by email at paul.barnes@loveitts.co.uk, by telephone on 024 7652 7795, or by post at Loveitts Ltd, 29 Warwick Row, Coventry, CV1 1DY.

We are regulated by RICS.

We are a member of NAEA, NAVA, ARLA.

What Does This Policy Cover?

Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of Personal data have been designed to uphold:

• • The right to be informed about Our collection and use of Personal data;
• • The right of access to the Personal data We hold about you;
• • The right to rectification if any Personal data We hold about you is inaccurate or incomplete (please contact Us using the details below);
• • The right to be forgotten – i.e. the right to ask Us to delete any Personal data We hold about you (We only hold your Personal data for a limited time, as explained below but if you would like Us to delete it sooner, please contact Us using the details below);
• • The right to restrict (i.e. prevent) the processing of your Personal data;
• • The right to data portability (obtaining a copy of your Personal data to re-use with another service or organisation);
• • The right to object to Us using your Personal data for particular purposes;
• • Rights with respect to automated decision making and profiling;

If you have any cause for complaint about Our use of your Personal data, please contact Us using the details provided below and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal [and non-personal] data (please also see below on Our use of Cookies and similar technologies and our Cookie Policy):

• • Full Name
• • Job Title
• • Qualifications
• • Telephone Number
• • Mobile Number
• • Email Address
• • Address
• • Username
• • IP Address

How Do We Use Your Data?

All Personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 at all times. For more details on security see below.

Our use of your Personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your Personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, we may use your data for the following purposes:

• • Providing and managing your Account
• • Providing and managing your access to Our Site
• • Personalising and tailoring your experience on Our Site
• • Supplying Our services to you (please note that We require your Personal data in order to enter into a contract with you)
• • Personalising and tailoring Our services for you
• • Replying to emails from you
• • Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by following the unsubscribe link in these emails
• • Market research
• • Analysing your use of Our Site [and gathering feedback] to enable Us to continually improve Our Site and your user experience

With your permission Or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message or post with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Third parties (including Google and Vimeo) whose content appears on Our Site may use third party Cookies, as detailed below. Please refer below for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods for 6 months unless renewed.

How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to in order to use it as described above, Or for as long as We have your permission to keep it.

Your data will only be stored in the UK.

Do We Share Your Data?

We will not share any of your data with any third parties for any purposes.

In certain circumstances, we may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale Or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

In the event that any of your data is to be transferred in such a manner, you will [not] be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.

How Can You Control Your Data?

In addition to your rights under the GDPR, set out above, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

Your Right to Withhold Information

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, see below and Our Cookie Policy.

How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). We will provide any and all information in response to your request free of charge. Please contact Us for more details at frances.somers@loveitts.co.uk.

Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, Or parties other than Us. Third party Cookies are used on Our Site for tracking services. For more details, please refer above. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

Name of Cookie	Purpose	Strictly Necessary
ci_session	This allows the site to remember who you are as you travel through the site	Yes
cookie_policy	This allows us to know whether you have accepted or declined the cookie policy	Yes

and the following third party Cookies may be placed on your computer or device:

Name of Cookie	Provider	Purpose
vuid	Vimeo	Used to fetch videos from Vimeo

Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information.

The analytics service(s) used by Our Site use(s) the following Cookies:

Name of Cookie	First/Third Party	Provider	Purpose
_ga	Third Party	Google Analytics	Used to distinguish users
_gid	Third Party	Google Analytics	Used to distinguish users
_gat	Third Party	Google Analytics	Used to throttle request rate
__utma	Third Party	Google Analytics	Used to distinguish users and sessions
__utmb	Third Party	Google Analytics	Used to distinguish users and sessions
__utmc	Third Party	Google Analytics	Used to distinguish users and sessions
__utmt	Third Party	Google Analytics	Used to distinguish users and sessions
__utmz	Third Party	Google Analytics	Used to distinguish users and sessions

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at paul.barnes@loveitts.co.uk, by telephone on 024 7622 8111, or by post at Loveitts Ltd, 29 Warwick Row, Coventry, CV1 1DY. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Modern slavery statement 2021/2022



This statement is made pursuant to S.54 of the Modern Slavery Act 2015 and sets out the steps that Loveitts Limited has taken and is continuing to take to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.

Loveitts Limited has a zero-tolerance approach to any form of modern slavery. We are committed to acting ethically and with integrity and transparency in all business dealings and to putting effective systems and controls in place to safeguard against any form of modern slavery taking place within the business or our supply chain.

Our Organisation

Loveitts Limited is the largest independent multi-discipline practice of estate agents, letting agents, surveyors and auctioneers in Coventry and Warwickshire.

Our Policies

We operate a number of internal policies to ensure that we are conducting business in an ethical and transparent manner. These include: Recruitment, Whistleblowing, Equality Opportunities, Personal Harassment, Anti-Bribery and Corruption Policy, Anti-Money laundering.

Our suppliers

We have zero tolerance to slavery and human trafficking. We expect all those in our supply chain and contractors to comply with our values.

Training

Training continues to be an important part of promoting awareness and change. All staff are expected to read and understand Loveitts Limited policies as part of the induction process.

Our Performance Indicators

We will know the effectiveness of the steps that we are taking to ensure that slavery and/or human trafficking is not taking place within our business or supply chain if no reports are received from employees, the public or law enforcement agencies to indicate that modern slavery practices have been identified.

Complaints Procedure

Complaints Handling Procedure

 

Set out below is our procedure for dealing with a complaint.
All correspondence in relation to complaints must be sent to Mike Cleary at 35-36 Rother St, Stratford On Avon, Warks CV37 6LP who will manage your complaint.

 

Informal Complaints

●       The member of staff receiving the complaint will attempt to resolve the problem within 3 working days to your satisfaction.

●       It could be referred to their manager who will contact you for the same purpose.

●       If you are not satisfied with this, then you may proceed to a formal complaint.

●       At any time, you can make a formal complaint, you do not have to wait for a response from the staff member. 

 

Formal Complaints

●       You can make your complaint in writing to Mike Cleary who will be responsible for the complaint’s procedure.

●       You will be asked to clarify your complaint in writing even if you have previously communicated with us so that we understand what you would like us to investigate. We may also ask further questions before we respond with our full outcome response below.

●       You will receive a response within 15 working days of the receipt of the written complaint that will inform you of the outcome of the investigation and provide a final viewpoint response.

 

If you are not satisfied with the response of the formal complaints process, you may also refer the complaint to a dispute resolution scheme. We are members of the following schemes:

For Consumer Clients

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP 01722 333 306 / admin@tpos.co.uk

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

For Commercial Clients
RICS Dispute ResolutionService, 55 Colmore Row, Birmingham B3 2AA 0207 334 3806 / drs@rics.org

RICS Dispute Resolution Service (DRS) provide services to resolve disputes in land, property, and construction. DRS Services are only for business to business disputes.

CMPS Certificate



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